Return and Refund Policy

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Overview  

We strive to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy. This policy applies to all products purchased through our store, subject to the conditions outlined below.

1. Return Eligibility  

2. Information ℹ️ - sohanbana270@gmail.com

Any query 

  • Timeframe: You have 7 days from the date of delivery to initiate a return.
  • Condition of Products: Products must be returned in their original condition, unused, and in the original packaging, including all tags, labels, and accessories.
  • Non-Returnable Items: Certain products, such as perishable goods, health and personal care items, or custom-made products, may not be eligible for return. Please check the product description for specific return eligibility.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Us: Reach out to  customer service team at sohanbana270@gmail.com  within 7 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Return Authorization: The team will review your request and, if eligible, provide you with a Return Authorization (RA) number and return instructions.
  • Return Shipping: Pack the item(s) securely in the original packaging, including the RA number, and ship the package back using the shipping method specified in the return instructions. The cost of return shipping is the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item).

3. Refunds

Once we receive and inspect the returned item(s), will process your refund. Please note the following details regarding refunds:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase
  • Processing Time: Refunds are typically processed within 7-10 business days after we receive your return.
  • Deductions: If applicable, return shipping costs will be deducted from the refund amount, unless the return is due to our error.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process to obtain a refund and then place a new order for the desired item.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact  immediately at . sohanbana270@gmail.com They will arrange for a replacement or refund, including covering any return shipping costs, at no additional charge to you.

6. Final Sale Items

Please note that any items marked as 'Final Sale' are not eligible for return, refund, or exchange.

7. Contact Information

If you have any questions or need further assistance with your return or refund, please contact Sõhãñ Bãnã customer service team at .